Frequently Asked Questions
We are excited that you’re interested in becoming an ambassador! You can submit an application here, and we’ll get back to you within a few days with your application status.
Brand Ambassadors help share Conscious Step’s message of positivity and sustainability. We are excited to offer our most dedicated customers the opportunity to earn exciting perks for promoting Conscious Step among their followers.
Sure! We’re happy to exchange gifts bought from our site, as long as they are in their original packaging. Shoot us an email at firstname.lastname@example.org with any order details you have.
Sure do! Send us an email with what you’re looking for and we’ll help get your order placed.
Yes! We offer digital gift cards in various amounts. Your recipient will receive the card via email or instant message. Shop gift cards here.
Each order includes a packing slip of the materials included, but it doesn’t show the price of the gift.
Manufacturing & Sustainability
We use organic, Fairtrade Certified cotton to make our socks. It’s Vegan Certified and is not treated with herbicides or pesticides.
The paper used in our tags and boxes is made from recycled materials and is recyclable.
We’re currently in the process of reducing all unnecessary packaging.
Our factory is constantly vetted by independent groups and regularly undergoes social and factory audits from recognized groups such as WRAP and SEDEX. It is certified by OEKO-TEX, Global Organic Textile Standards (GOTS) and Fairtrade International.
Our representatives based in India visit regularly, and our U.S. team visits annually. Our most recent visit was in January 2019.
Our socks are manufactured in India, the largest producer of organic cotton as of 2018.
At the moment we’re focusing on supporting our existing partnerships. If anything changes, we’ll make it known!
Our partners were chosen to align with the Sustainable Development Goals adopted by all United Nations Member States in 2015. These provide a shared blueprint for peace and prosperity for people and the planet.
Orders & Shipping
Reach out to us at email@example.com as soon as possible after your order is placed and we can help find a solution!
Orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Please look up your country's duty regulations to see if duties apply to your order. Conscious Step is not responsible for any additional charges that may apply.
Orders are processed within 1-2 business days and take 3-5 business days for shipping within the US. Typically east coast orders will take about 3 days to ship, while west coast orders may take up to 5 days.
International orders and orders to Hawaii and Alaska take 7-10 days for shipping.
Orders placed during the holiday season may take an extra day or two to reach their destination due to the uptick in orders with UPS and USPS.
To track your order, sign in to your account to see your order history and tracking information. You can also track your order here.
Australian customers can track their order here. If you are having difficulties tracking your order via TNT, try inserting your tracking number here.
Where does Conscious Step ship to? We currently ship to the US, Canada, Australia, New Zealand, the UK, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Portugal, Spain and Sweden.
For US customers, orders ship from our warehouse in New Haven, Connecticut.
For Australia and New Zealand customers, orders ship from our warehouse in Sydney, Australia.
Other international orders will be shipped from whatever warehouse is closest to your location.
If you can’t access your Conscious Step account, it may not have been activated. After you open your account, you’ll be sent an account activation email. Make sure you activate your account to be able to log in for future purchases. If you’re still having issues, drop us a line and we’ll help you out!
Sure! Our socks are sold in various locations around the world. These are independent retailers, so they may not carry our full line. We suggest giving them a call before visiting to see what styles they have. You can visit our store locator here.
At this time, we do not offer customization options.
If you’re interested in selling Conscious Step socks, shoot us an email at firstname.lastname@example.org!
Payment & Promotions
You can only use one discount code at a time.
We accept Visa, Mastercard, American Express, Discover and Paypal.
Product & Sizing
At this time, our larger size fits US men’s shoe sizes 8-13. Drop us a note at email@example.com to let us know if we should make a larger size!
We currently offer two sizes, small and medium. Small fits US Women’s shoe sizes 5-9 and US Men’s shoe sizes 4-8. Medium fits US Women’s shoe sizes 9-14 and US Men’s shoe sizes 8-13. Kids sizes?
We donate $1 per pair to our nonprofit partner.
We recommend washing with cold water and drying on low heat. This helps reduce shrinkage and energy consumption, that’s good for the socks and for the planet!
Our socks are composed of 75% Fairtrade Organic Cotton, 23% Polyamide and 2% Spandex.
Organic cotton is not treated, so laundering on low heat will cause some shrinkage during the first wash. This is normal! After the first wash, they won’t shrink anymore.
Refunds & Exchanges
Sure! We’re happy to exchange gifts bought from our site or return them for store credit. Shoot us an email at firstname.lastname@example.org with any order details you have to get the process started.
We are happy to exchange any product that is still in its original packaging within 30 days of purchase. Shoot us an email at email@example.com with the items you’ll be exchanging and we’ll send a label for you to ship them back. We offer free return postage for US orders. Return postage is not provided for international orders including Canadian orders. Once we receive the products, we will mail your new items.
We allow any purchases made during the holiday season extra time to be returned or exchanged. Any purchase made on our site from November or December can be returned or exchanged throughout January. Shoot us an email at firstname.lastname@example.org with the items you’ll be exchanging to get the process started.
We are happy to return any product that is still in its original packaging within 30 days of purchase. Shoot us an email at email@example.com with the items you’ll be returning and we’ll send a label for you to ship them back. We offer free return postage for US orders. Return postage is not provided for international orders including Canadian orders. Once we receive the products, we will issue a refund.
Sure thing! You can cancel, skip a month or pause your subscription anytime.
Of course! We currently offer sizes small and medium, see our size chart to see what’s right for you.
We cover shipping for all US subscriptions!
The Conscious Club is a way of getting involved and making an impact in the world. Each month, you’ll get a pair of socks supporting a different nonprofit and an insert explaining their mission. Some months, when we have multiple styles supporting a given cause, you’ll be able to select the style you receive.
Not a problem! Log in your account and click ‘Manage Subscription.’ Then, select ‘Update Address’ from the dropdown.
Under your account, click ‘Manage Subscription.’ Click the dropdown by Manage to update your card information, shipping address, or manage future orders.